Privacy Policy

Introduction

Truvvo (“we”, “us”, “our”) is committed to protecting the privacy and personal information of our customers (“you”, “your”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit or make a purchase from our website.

Information We Collect

We may collect the following information when you use our site www.truvvo.in or interact with us:

  • Name, contact details (such as email, phone number, address)
  • Account creation data and login credentials
  • Order, shipping, and payment information (including credit/debit card/bank details, UPI)
  • Demographic data (such as age, gender)
  • Device information, browser type, cookies, and usage data
  • Communication preferences and feedback
  • Any other data provided voluntarily for purchases, customer support, or marketing.

Purpose and Use of Data

Your information is only used for legitimate business purposes, including:

  • Fulfilling orders, payments, and deliveries
  • Customer account management
  • Responding to queries and providing support
  • Personalizing your shopping experience
  • Sending transactional and promotional communications (with consent)
  • Analytics, website improvement, and fraud prevention
  • Compliance with legal and regulatory requirements

Consent

By using our website and providing your personal data, you consent to its collection and use in accordance with this policy. You may withdraw consent at any time, though this may affect services we provide.

Data Sharing and Disclosure

We may share your data:

  • With payment gateways, delivery and logistics partners, IT service providers, and marketing partners, strictly for business and support purposes
  • When required by law, court orders, or legal process
  • For investigation, prevention, or action against fraud, security breaches, or violations of our policies

We do NOT sell your personal information to third-parties.

Data Security

We implement industry-standard security measures to protect your information from unauthorized access, disclosure, alteration, or destruction. Payment data is handled securely in compliance with relevant legal standards.

Retention of Information

Your information will be retained only as long as necessary for fulfilling orders, complying with legal requirements, or until you request deletion (unless otherwise mandated by law).

User Rights

You may:

  • Access and review your data
  • Request corrections or updates to your information
  • Withdraw consent or request deletion of your data (except where legally required to retain)
  • Lodge complaints regarding privacy or data use

Children

Our products are intended for users above the age of 18. We do not knowingly collect information from children/minors. Contact us if you believe a child’s data has been shared.

Policy Updates

This policy may be updated from time to time. The latest policy and effective date will always be displayed on this page.

Effective Date: [01/09/2025] 
Your continued use of our website constitutes acceptance of our updated Privacy Policy.

CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint,

please contact us at www.truvvo.com or by mail using the details provided below:
Omikro Clothing
C 180, Hosiery Complex, Phase 2 (Extn.)
NOIDA, UP - 201305